Returns, Refunds & Complaints Policy
Our Commitment: Fresh Flowers Guarantee in Great Bookham
At Flowers Great Bookham, we take pride in providing exceptional quality and a trusted, local service to our valued customers in the Great Bookham area. We guarantee the freshness of every bouquet and floral arrangement delivered to your home or business, ensuring every order meets our high standards of beauty and longevity. Your satisfaction is our priority, and we are here to support you with clear policies for returns, refunds, and complaints.
Damaged-on-Arrival Policy
Every order from Flowers Great Bookham is packaged with care. If, despite our best efforts, your flowers arrive damaged or not as described, please notify us as soon as possible upon delivery. We may ask for a photo of the damaged item to help us quickly resolve the issue. For the best service, contact us within 24 hours of delivery so we can provide a prompt solution aligned with our Fresh Flowers Guarantee for Great Bookham residents and businesses.
Freshness Window
Our Fresh Flowers Guarantee promises that every bouquet or arrangement is delivered in prime, fresh condition. Flowers delivered by us should look vibrant and last for at least 5 days from delivery, provided they are cared for according to included instructions. If your flowers do not meet these expectations, please reach out within 48 hours of delivery and we’ll work to resolve the matter quickly. We want every order in Great Bookham to bring joy and long-lasting beauty.
Refunds and Replacements
Your happiness with our flowers is essential to our reputation as a trusted, local Great Bookham florist. If your flowers are unsatisfactory due to freshness or damage, we offer the choice of a complimentary replacement or a full refund, provided you report the issue within the specified time windows above. Once your claim is reviewed and approved, we will arrange your preferred resolution promptly. Please note that refunds are processed back to the original payment method used for the order.
Complaints Process
We want your experience with Flowers Great Bookham to be delightful from start to finish. If you have any concerns or would like to submit a formal complaint, simply get in touch using the contact details provided on our website or by visiting our shop. Please include your order details and a description of the issue. Every complaint is handled in strict confidence, and we aim to acknowledge all complaints within one working day. We will keep you informed throughout the process and strive to resolve matters to your full satisfaction as quickly and fairly as possible.
Your Trusted Local Florist in Great Bookham
Flowers Great Bookham is dedicated to serving the local community, delivering quality fresh flowers to households, companies, and events across the Great Bookham area. Our returns, refunds, and complaints processes are built on transparency, fairness, and commitment to customer care. Thank you for trusting us with your special moments and everyday floral needs.
