Terms of Sale for Flower Deliveries in Great Bookham & Nearby

Flowers Great Bookham Online Order Terms & Conditions

Introduction and Scope

Welcome to Flowers Great Bookham. These Terms & Conditions govern your use of our website and our flower delivery services for customers across Great Bookham and the surrounding areas. By placing an order for flower delivery with Flowers Great Bookham, you agree to be bound by these terms. Please read these conditions carefully before making a purchase. If you do not agree with any part of these Terms & Conditions, please do not use our website or order our services.

About Us

Flowers Great Bookham is an online florist service based in Great Bookham, UK. We specialise in providing a wide range of fresh flower arrangements, bouquets, and floral gifts for delivery within Great Bookham and neighbouring communities. These Terms & Conditions are applicable to all customers who order online or via any platform operated by Flowers Great Bookham.

Order Process

To place an order for flower delivery online, please follow the instructions on our website:

Select your chosen flower arrangement or bouquet from our online catalogue.
Add any optional extras such as greeting cards or gifts, if available.
Follow the prompts to input delivery information, including recipient's address, preferred date of delivery, and any special instructions.
Proceed to the checkout and fill in your billing details.
Review your order summary to ensure all details are correct.
Submit your order and make payment via our secure payment gateway.

We will send an order confirmation to the email address you provide, confirming receipt of your order. It is your responsibility to check that all order details are correct. If you notice any errors, please contact us promptly with your order reference number.

Acceptance and Availability

All orders placed with Flowers Great Bookham are subject to acceptance and the availability of flowers and delivery slots. We reserve the right to refuse or cancel orders at our discretion, for example if an item is out of stock, if there are issues with payment, or if delivery is not possible to the requested location. If we are unable to fulfil your order, we will inform you and offer an alternative or a full refund.

Substitution Policy

While we strive to provide flower arrangements exactly as pictured and described, seasonal availability or supply circumstances may require the substitution of certain flowers or packaging. In such cases, we will ensure that any substitutions are of equal or higher value and are in keeping with the style and colour scheme of your chosen design. You will not be charged extra for substitutions of greater value. Notification of significant substitutions will be given where possible.

Payments

We accept payment via the secure methods stated on the website at checkout. You agree to provide current, complete and accurate purchase and account information for all purchases made via our website. Your order will only be processed after full payment has been received and authorised. All prices listed include VAT where applicable. Delivery fees may apply and will be clearly displayed before you confirm your purchase.

Delivery of Flowers

Flowers Great Bookham delivers to customers in Great Bookham and the surrounding areas. Our standard delivery service aims to ensure that flowers arrive on your chosen date, during typical business hours. While every effort will be made to fulfil delivery requests, delivery time frames cannot be guaranteed, especially during peak periods such as Valentine's Day, Mother's Day, or Christmas.

If the recipient is unavailable at the time of delivery, our delivery driver will endeavour to leave the flowers with a neighbour or in a safe place, and a notification card will be left. If re-delivery is required due to incorrect address or unavailability, further charges may apply.

Please ensure all delivery information provided is accurate and complete. Flowers Great Bookham will not be responsible for failed deliveries due to incorrect or incomplete addresses.

Order Amendments and Cancellations

If you need to amend or cancel your flower order after it has been placed, please contact us as soon as possible. Orders can only be cancelled or amended before the selected delivery date and before we have started preparing your flowers. In the event that your order has already been prepared, dispatched, or delivered, we regret that cancellations and amendments will not be possible.

To improve the chances of a successful cancellation or amendment, we recommend you get in touch at least 24 hours before the scheduled delivery. Refunds will be processed promptly in accordance with our refund policy if your cancellation is accepted.

Returns and Refunds

Due to the perishable nature of flowers, we cannot accept returns except where products are damaged, not as described, or fail to meet acceptable quality standards. If you have any issue with your flower delivery, please contact us within 24 hours of receipt, providing a clear description and photographs of the problem if possible. We may, at our discretion, offer a replacement, re-delivery, or full or partial refund depending on the circumstances. This does not affect your statutory rights.

Customer Responsibilities

By ordering from Flowers Great Bookham, you confirm that:

You are at least 18 years old or have the authority to place an order.
All details you provide to us for the purpose of ordering or purchasing goods are correct and up to date.
You are authorised to use the payment method given.
You will ensure that the recipient will be available to receive the delivery at the specified address and time.

Our Liability

Flowers Great Bookham is committed to providing high quality products and reliable delivery. However, except where required by law, our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased plus any relevant delivery charges.

Flowers Great Bookham will not be liable for any indirect losses that result from a side effect of the main loss or damage including, but not limited to, loss of income or revenue, loss of business, loss of profits or contracts, or loss of anticipated savings. Nothing in these Terms & Conditions limits our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

Events Outside Our Control (Force Majeure)

We cannot be held responsible for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure is caused by events outside our reasonable control, such as natural disasters, extreme weather, fire, flood, pandemic, industrial disputes, failures in utility supply, or failures of transport networks (Force Majeure Event). In such circumstances, we will always do our best to notify you as soon as reasonably possible and work with you to find a satisfactory solution where appropriate.

Intellectual Property

All content on the Flowers Great Bookham website, including text, graphics, logos, images, and designs, is the property of Flowers Great Bookham or its licensors and is protected under UK intellectual property laws. No content from our website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without our prior written permission.

Privacy Policy

Your privacy is important to us. Any personal information that you supply during the ordering process will be used, stored, and processed in accordance with our privacy policy and in line with UK data protection law. We do not share your details with third parties for marketing purposes without your express permission.

Changes to These Terms

Flowers Great Bookham reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website. The version of the Terms & Conditions in force at the time your order is placed will apply to your purchase.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising from or in connection with them, shall be governed and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Serving Great Bookham & Surrounding Areas

These terms and conditions apply to all customers using Flowers Great Bookham for flower delivery throughout Great Bookham and neighbouring areas. If you are unsure whether we deliver to your location, please check our delivery area information or get in touch prior to ordering.

Contacting Us

If you have any questions about these Terms & Conditions or our services, please use the contact form provided on our website. We are always happy to help and aim to respond as soon as possible.

Final Note

Your satisfaction is very important to us. We hope you enjoy our flowers and our online flower delivery service for Great Bookham and the surrounding region. Thank you for choosing Flowers Great Bookham.